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Terms & Conditions

These Terms govern your relationship with the operator of lets-lucky-casino-new-zealand, accessible exclusively via lets-lucky-nz.com. Effective as of 6 November 2025, these Terms set out the conditions for use of this website and services by users residing in New Zealand. By accessing or using lets-lucky-nz.com, you agree to adhere to these Terms in full.

Definitions

  • Operator: Refers to Just Entertainment B.V., registered at Scharlooweg 39, Willemstad, Curaçao (Company Registration Number: 160603), and operating lets-lucky-casino-new-zealand exclusively via lets-lucky-nz.com under Curaçao Gaming Control Board License No. OGL/2025/164/0246 (valid through 2025).
  • User/Player: Any individual aged 18 or over who registers and participates in gaming activities or accesses any services on lets-lucky-nz.com from New Zealand.
  • Bet: A monetary stake placed by a Player on a game or event offered on lets-lucky-nz.com.
  • Bonus: Promotional value or credit provided by the Operator subject to specific terms and wagering requirements.
  • Wager: The act of staking money or bonus funds on eligible games or events.
  • KYC: "Know Your Customer" procedures requiring Players to verify their identity and eligibility.
  • Account: A secure, personal profile created by a User for accessing services on lets-lucky-nz.com.
  • Deposit/Withdrawal: The process of transferring funds into or out of a Player's Account using approved payment methods.
  • Game: Any casino, slots, or live dealer entertainment offered via lets-lucky-nz.com.

Regional Compliance Note: All definitions comply with New Zealand legal standards and international best practices for online gambling.

Account Registration

  1. Eligibility: Only individuals aged 18 years or older, and legally permitted to participate in online gambling in New Zealand, may register. Proof of age and identity is mandatory at registration and withdrawal stages.
  2. Registration Process:
    • Provide accurate personal details (full name, date of birth, address, valid email) via the registration form on lets-lucky-nz.com.
    • Confirm your email address through a verification link sent to your provided email.
    • Submit required KYC documentation (government-issued ID, proof of address, payment method verification) as requested.
  3. User Obligations:
    • Maintain the accuracy of all submitted information and update promptly upon change.
    • Safeguard your login credentials and refrain from sharing them with third parties.
    • Accept that multiple accounts per individual are strictly prohibited.
    • Cooperate fully with any additional verification requests to prevent fraud and comply with New Zealand anti-money laundering laws.

Legal Protections: Any breach of registration requirements may result in account suspension, forfeiture of funds, and notification to relevant authorities as required by NZ law.

Betting & Gameplay Rules

  1. Placing Bets:
    • Minimum and maximum bet amounts are specified per game and are clearly displayed in the game interface.
    • Bets must be placed prior to the commencement of the game round or event; late bets will not be accepted.
    • Bets are considered final once confirmed and cannot be cancelled or amended except in the event of technical error or game malfunction as determined by the Operator.
  2. Types of Bets: lets-lucky-casino-new-zealand offers a variety of bet types (e.g., slots, live dealer games) as listed on lets-lucky-nz.com. Each game may have unique rules; refer to the specific game information for details.
  3. Conduct in Live Games & Chat:
    • Players must refrain from using offensive language, making threats, or engaging in any form of fraud or collusion.
    • Cheating, use of prohibited software, or manipulation of results is strictly forbidden and may result in immediate account closure and forfeiture of winnings.
  4. Results and Disputes: Game outcomes are determined by certified random number generators (RNGs) or, for live games, by real-time play. All game results are final, subject to review in the case of technical errors.

Regional Compliance Note: All rules reflect NZ fair gaming standards and player protection requirements.

Bonus Terms

  1. Bonus Activation:
    • Bonuses are available only to eligible Players with verified accounts on lets-lucky-nz.com.
    • Activation may require a minimum deposit or code entry as specified in the promotional offer.
  2. Wagering Requirements:
    • All bonuses must be wagered a specified number of times (as detailed in each offer) before withdrawal is permitted.
    • Wagering must be completed within the timeframe stated in the bonus terms, not exceeding 30 days from activation.
  3. Prohibited Actions:
    • Bonus abuse, including opening multiple accounts or colluding, is strictly prohibited and may result in forfeiture of bonuses and winnings.
    • Certain games may be excluded from bonus wagering; see the bonus terms for exclusions.
  4. Combining Promotions: Unless explicitly stated, bonuses and promotions may not be combined. Only one active bonus is permitted per account at any time.

Legal Protections: The Operator reserves the right to amend or withdraw any bonus offer to ensure compliance with NZ laws and prevent abuse.

Payments & Withdrawals

  1. Deposit Methods:
    • Players may deposit funds using credit/debit cards, approved e-wallets, and cryptocurrency methods as listed on lets-lucky-nz.com.
    • All deposits are subject to minimum and maximum limits displayed during the transaction process.
  2. Withdrawals:
    • Withdrawals are processed to the original payment method wherever possible; alternative methods may require additional KYC verification.
    • Withdrawal requests are subject to minimum and maximum limits, as well as processing times (typically within 1-5 business days).
    • The Operator may charge reasonable processing fees; all applicable fees are transparently disclosed prior to transaction confirmation.
  3. Refunds and Reversals: In the event of technical errors or unauthorized transactions, the Operator will investigate and may refund bets or bonus funds in accordance with internal policy and NZ consumer protection law.
  4. Anti-Money Laundering Compliance: All payments are monitored and reported as required under New Zealand and Curaçao regulations. Large or suspicious transactions may be delayed or declined pending additional verification.

Regional Compliance Note: Payment and withdrawal procedures are designed to meet NZ anti-money laundering obligations and ensure secure, fair processing for all Players.

Limitation of Liability

  1. Operator Obligations: lets-lucky-casino-new-zealand undertakes to provide fair gaming, accurate results, and secure transaction processing through lets-lucky-nz.com.
  2. Exclusions of Liability:
    • The Operator shall not be liable for losses resulting from technical malfunctions, network interruptions, third-party software failures, or force majeure events impacting site availability.
    • No responsibility is accepted for indirect, incidental, or consequential damages arising from use or inability to access lets-lucky-nz.com.
  3. Maximum Compensation: In any event, the Operator's maximum liability shall not exceed the amount of the Player's disputed bet or wager.

Legal Protections: These limitations do not exclude or restrict liability for fraud, death, or personal injury caused by gross negligence, to the extent not permitted by NZ law.

Intellectual Property Rights

  • Copyright & Trademarks: All content, software, and trademarks displayed on lets-lucky-nz.com are the exclusive property of Just Entertainment B.V. or its licensors.
  • Prohibited Use: Users may not copy, reproduce, modify, distribute, or create derivative works from any material on lets-lucky-nz.com without the prior written consent of the Operator.
  • Enforcement: Unauthorized use of intellectual property may result in civil and/or criminal proceedings as permitted by law.

Legal Protections: These rights are enforced globally and specifically under New Zealand intellectual property law.

Privacy & Data Protection

  • Data Processing: All personal information is collected, used, and safeguarded in accordance with the lets-lucky-nz.com Privacy Policy and the New Zealand Privacy Act 2020.
  • User Rights: Players have the right to access, correct, or request deletion of their data as outlined in the Privacy Policy.
  • Security Measures: lets-lucky-casino-new-zealand implements technical and organizational measures to ensure the protection of user data.

Regional Compliance Note: All data processing activities are designed to comply with NZ laws and international privacy standards.

Changes to Terms

  1. Notification of Changes: lets-lucky-casino-new-zealand reserves the right to modify these Terms at any time. Users will be notified of material changes by email and/or prominent site banner on lets-lucky-nz.com.
  2. User Rights: Continued use of the website after changes take effect constitutes acceptance. If you do not agree with the updated Terms, you may discontinue use of lets-lucky-nz.com and request account closure.
  3. Version Control: The current effective date of these Terms is always available at the top of this page.

Legal Protections: All modifications will comply with NZ legal standards for fair notice and consumer protection.

Termination & Suspension

  1. Grounds for Termination:
    • Breach of these Terms, provision of false information, suspected fraud, or failure to complete KYC may result in suspension or permanent closure of your account.
    • Inactive accounts may be suspended after 12 months of inactivity, with notice provided to the registered email address.
  2. Procedure:
    • The Operator will provide notice of account action by email, stating the reasons for suspension or closure.
    • Users may appeal decisions by contacting complaints@lets-lucky-nz.com within 30 days of notice.
  3. Refund of Funds: In the event of account closure, available balances (excluding bonuses and winnings from fraudulent activity) will be returned to the Player, subject to verification and legal compliance.

Legal Protections: All actions are taken in accordance with NZ and Curaçao regulatory obligations to ensure fairness and due process.

Governing Law & Jurisdiction

  • Applicable Law: These Terms and the relationship between Players and lets-lucky-casino-new-zealand (lets-lucky-nz.com) are governed by the laws of New Zealand, except where Curaçao law applies to licensing and gaming operations.
  • Jurisdiction: Disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand. Players may also submit unresolved complaints to the Curaçao Gaming Control Board if applicable.
  • Dispute Resolution: Where possible, disputes will first be addressed via the Operator's internal complaints procedure. If unresolved, parties may agree to confidential arbitration in New Zealand before resorting to litigation.

Regional Compliance Note: This dual-jurisdiction structure ensures full compliance with NZ consumer rights and international online gambling standards.

Contact Information

Note: Phone and mailing address support are not currently specified. For all correspondence, please use the provided email addresses.

Author: Sophie Williams