Contact Us

OBSERVE: lets-lucky-casino-new-zealand, operated exclusively via lets-lucky-nz.com, provides transparent, multi-channel customer support in accordance with New Zealand's gambling regulations and international best practices. All critical contact and corporate data has been fully integrated to ensure legal compliance, accessibility, and user protection for players located in New Zealand.

EXPAND: In addition to the standard contact form, users benefit from direct access to specialized email channels for support and complaints, 24/7 live chat, and prompt response commitments. All communication procedures are designed to meet or exceed NZ regulatory requirements, including data privacy (NZ Privacy Act 2020), anti-money laundering standards, and responsible gambling obligations. Corporate and licensing information is fully disclosed for legal transparency.

REFLECT: The following sections detail all available contact methods, embedded legal obligations, dispute escalation procedures, and user rights under NZ law. This structure ensures both regulatory completeness and user clarity, providing a robust, defensible point of contact for all matters relating to lets-lucky-casino-new-zealand on lets-lucky-nz.com.

Contact Methods & Response Commitments (System 1/2 LoT Integration)

• Contact Form: Use the on-page form below to submit inquiries. Required fields include your email address and a concise message. lets-lucky-casino-new-zealand guarantees secure handling of all submissions in accordance with the NZ Privacy Act 2020. Response time is typically within one business day.
• Support Email: For direct support, write to support@lets-lucky-nz.com. This address is designated for general inquiries, technical issues, and account-related questions. All communications are logged for regulatory purposes and subject to privacy protections.
• Complaints Email: For formal complaints or dispute escalation, contact complaints@lets-lucky-nz.com. This channel ensures documented, transparent complaint resolution in compliance with NZ dispute handling standards.
• Live Chat & Phone Support: Live chat is available 24/7 via lets-lucky-nz.com for immediate assistance. Phone support is not specified; users are encouraged to use email or live chat for urgent needs. All support interactions are monitored for quality and compliance.

Corporate, Licensing & Legal Information (System 2 - Transparency & Compliance)

1. Operator Identity: lets-lucky-casino-new-zealand is operated by Just Entertainment B.V., a company registered in Curaçao (registration number: 160603), with headquarters and legal address at Scharlooweg 39, Willemstad, Curaçao. The parent company operates exclusively under this legal entity for New Zealand clients.
2. Licensing: All gaming activities are authorized under Curaçao Gaming Control Board license number OGL/2025/164/0246, valid through 2025. Licensing details are fully disclosed to ensure player confidence and regulatory oversight.
3. Regulatory Jurisdiction: lets-lucky-casino-new-zealand operates for New Zealand clients under the oversight of international gaming authorities. All NZ-specific consumer protection and data privacy regulations are observed.
4. Disclosure: Full terms and conditions, privacy policy, responsible gaming, and complaints procedures are accessible via:
   • Terms and Conditions
   • Privacy Policy
   • Responsible Gaming
   • Complaints Procedure

Legal Obligation: lets-lucky-casino-new-zealand commits to full compliance with all applicable New Zealand consumer and gambling laws, including transparent disclosure of contact channels, timely response to all communications, and secure handling of personal data in accordance with the NZ Privacy Act 2020 and AML/CFT obligations.

User Rights, Dispute Resolution & Legal Disclaimers (System 2 - CCoT Structured)

1. Right to Access Support: All users of lets-lucky-nz.com are entitled to fair, timely, and professional support for account, gaming, or payment-related inquiries. lets-lucky-casino-new-zealand guarantees a response within one business day for all written inquiries and offers 24/7 live chat support.
2. Dispute Escalation Procedure: In the event a user is dissatisfied with the initial response, a formal complaint may be submitted to complaints@lets-lucky-nz.com. Complaints will be acknowledged within 24 hours and resolved in accordance with both Curaçao and NZ best practices. If unresolved, users may escalate to the Curaçao Gaming Control Board or relevant NZ authorities.
3. Data Protection & Privacy: All personal information submitted through any contact channel is processed in accordance with the NZ Privacy Act 2020. lets-lucky-casino-new-zealand is committed to data minimization, secure storage, and non-disclosure except as required by law or regulatory authorities.
4. Responsible Gambling & Vulnerable Users: lets-lucky-casino-new-zealand provides additional support for responsible gaming issues. Users may request self-exclusion or access to responsible gambling resources at any time via the contact channels above.
5. Limitation of Liability Disclaimer: While lets-lucky-casino-new-zealand endeavors to provide accurate, timely, and complete support, no liability is accepted for delays or interruptions caused by factors beyond its control. All users are encouraged to retain evidence of all correspondence for future reference and dispute resolution.

Regional Compliance Note: All contact and support procedures are specifically adapted to comply with New Zealand's Gambling Act 2003, Privacy Act 2020, and related consumer protection statutes. lets-lucky-casino-new-zealand on lets-lucky-nz.com does not solicit or accept players from jurisdictions where online gambling is prohibited. All timeframes and legal commitments are valid through 2025.